FAQ

Creating an account at Betrino Casino is simple and takes just a few minutes. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your full name, date of birth, email address, and phone number. You'll need to create a username and password for your account. Be sure to provide accurate information as this will be verified later during the KYC process. After submitting your details, you'll receive a confirmation email with a verification link. Click this link to activate your account, and you'll be ready to make your first deposit and claim your welcome bonus. Remember that you must be at least 18 years old to register and play at Betrino Casino.

Betrino Casino offers new players a generous welcome bonus of 200% up to £/$/€50. This means if you deposit £/$/€25, you'll receive an additional £/$/€50 in bonus funds, giving you £/$/€75 to play with. To qualify, you need to make a minimum deposit of £/$/€20. The bonus comes with a 50x wagering requirement that must be completed within 30 days of receiving the bonus. Please note that deposits made via Skrill and Neteller are not eligible for this promotion. Different games contribute differently toward wagering requirements, with slots generally contributing 100% while table games contribute less. Always check the full terms and conditions before claiming any bonus to ensure you understand all requirements.

Yes, Betrino Casino occasionally offers no deposit bonuses to new players. Currently, eligible new players can receive up to $10 in bonus funds without making a deposit. This bonus comes with a 1x wagering requirement and is valid for 7 days after being credited to your account. To claim this bonus, simply complete the registration process and verify your account. No bonus code is required for this offer. Remember that no deposit bonuses are subject to our general bonus terms and conditions, including maximum bet limits and game restrictions. These offers may change or be available only to players in certain regions, so we recommend checking our promotions page or contacting customer support for the most current no deposit bonus opportunities.

Betrino Casino offers a variety of secure payment methods to accommodate players' preferences. You can deposit using credit/debit cards (Visa and MasterCard), e-wallets (PayPal, Skrill, Neteller, and ecoPayz), prepaid options (PaySafeCard), and Apple Pay. All deposits are processed instantly, allowing you to start playing right away. For withdrawals, you can use the same methods except PaySafeCard. Withdrawal processing times vary: e-wallets typically process within 24 hours, while card withdrawals may take 3-5 business days. The minimum deposit and withdrawal amount is typically £/$/€10, with maximum limits varying by payment method. We accept three currencies: USD, EUR, and GBP. Please note that while deposits are free of charge, some payment providers might apply their own fees.

Wagering requirements at Betrino Casino determine how many times you need to play through bonus funds before you can withdraw any associated winnings. For most bonuses, including our welcome offer, the wagering requirement is 50x the bonus amount. For example, if you receive a $50 bonus, you'll need to place bets totaling $2,500 (50 x $50) before requesting a withdrawal. Different games contribute differently toward meeting these requirements: most slots contribute 100%, while table games like blackjack and roulette typically contribute 10-20%. Some high-RTP slots and progressive jackpot games may contribute less or be excluded entirely. Free spins winnings are converted to bonus funds and also subject to the 50x wagering requirement. All wagering requirements must be completed within 30 days of receiving the bonus, or the bonus and any associated winnings will be forfeited.

Absolutely! Betrino Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly on both iOS and Android devices without requiring any app downloads. Simply visit our website through your mobile browser, log in to your account, and start playing. The mobile version includes most of our desktop games, with over 1,000 titles from providers like NetEnt, Pragmatic Play, and Evolution Gaming. All account functions are available on mobile, including deposits, withdrawals, claiming bonuses, and contacting customer support. The responsive design adjusts automatically to your screen size, ensuring an optimal gaming experience whether you're using a phone or tablet. Mobile players have access to the same promotions and bonuses as desktop users.

Betrino Casino partners with over 40 leading game providers to offer one of the most diverse game libraries in the industry. Our collection includes titles from NetEnt, Playtech, Evolution Gaming, Pragmatic Play, Play'n GO, Red Tiger Gaming, and many more. This partnership with industry giants ensures we provide high-quality games with stunning graphics, immersive sound effects, and innovative features. You'll find everything from classic slots to the latest video slots, progressive jackpots, table games, and live dealer experiences. Some of our most popular providers include ELK Studios known for their unique mechanics, Quickspin's visually stunning slots, NoLimit City's high-volatility games, and Evolution Gaming's award-winning live casino. Our game library is regularly updated with new releases, ensuring there's always something fresh to try at Betrino Casino.

Yes, Betrino Casino operates under a valid gambling license issued by the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the online gambling industry. This license ensures that we adhere to strict standards regarding player protection, fair gaming, and responsible gambling. Our random number generators (RNGs) are regularly tested by independent agencies to verify game fairness and truly random outcomes. Additionally, we implement industry-standard security measures, including SSL encryption technology, to protect your personal and financial information. As a licensed operator, we're committed to preventing underage gambling, combating fraud, and promoting responsible gaming practices. Our licensing information is displayed at the bottom of our website, and you can verify our license status directly through the MGA's official website.

The Know Your Customer (KYC) verification process at Betrino Casino is a security measure required by our regulatory obligations. This process typically occurs when you request your first withdrawal or reach certain deposit thresholds. To complete verification, you'll need to provide: 1) Proof of identity (a clear copy of your passport, driver's license, or national ID card); 2) Proof of address (a utility bill, bank statement, or official government letter issued within the last 3 months); and 3) Proof of payment method (a photo of your credit/debit card showing the first 6 and last 4 digits, or a screenshot of your e-wallet account). You can upload these documents through your account dashboard under the 'Verification' section. Our team aims to process verification requests within 24 hours. We recommend completing verification early to avoid delays when requesting withdrawals.

Betrino Casino offers multiple channels to contact our customer support team. Our most popular option is live chat, available 24/7 directly on our website – simply click the chat icon in the bottom right corner to connect with a support agent within minutes. For less urgent inquiries, you can email us at customersupport@instantgamesupport.com, and we'll respond within 24 hours. Before contacting support, you might want to check our comprehensive FAQ section, which answers many common questions. Our support team can assist with account issues, deposits and withdrawals, bonus inquiries, game-related questions, and technical problems. All support services are offered in English, with additional languages available during peak hours. We're committed to providing prompt, courteous, and effective assistance to ensure you have the best possible gaming experience at Betrino Casino.

At Betrino Casino, we take responsible gambling seriously and provide several tools to help you maintain control over your gaming activities. You can set deposit limits (daily, weekly, or monthly) to manage your spending, implement session time limits to control how long you play, and use reality checks that provide periodic reminders of your play time. We also offer self-assessment tests to help you evaluate your gambling habits and identify potential issues early. If you need a break, you can use our time-out feature to temporarily suspend your account for a period ranging from 24 hours to 6 weeks. For longer-term concerns, we provide a self-exclusion option that blocks access to your account for a minimum of 6 months. Additionally, we work with organizations like GamCare and Gambling Therapy to provide resources and support for players who may be experiencing gambling-related problems.

If you encounter technical issues while playing at Betrino Casino, there are several troubleshooting steps you can take. First, refresh your browser or restart the game to see if this resolves the issue. Ensure your internet connection is stable and try clearing your browser's cache and cookies. If you're playing on mobile, check that you have the latest browser version installed. For game-specific problems, like a slot that freezes during a bonus round, our system automatically saves your game state, allowing you to resume from where you left off when you reconnect. If these steps don't resolve your issue, contact our customer support team via live chat with details about the problem, including the game name, the device you're using, and when the issue occurred. For unresolved bets or transactions, our support team can check the game logs to verify outcomes and ensure fair resolution.

Your security is our top priority at Betrino Casino. We employ industry-leading 128-bit SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your device and our servers. This ensures that your personal information and financial details remain completely confidential and protected from unauthorized access. Our privacy policy strictly limits how we use your information, and we never share sensitive data with third parties except when legally required. We maintain PCI DSS compliance for all payment processing, ensuring that card details are handled according to the strictest international security standards. Our servers are protected by advanced firewalls and regularly undergo security audits to identify and address potential vulnerabilities. Additionally, we recommend that players use strong, unique passwords for their Betrino accounts and enable two-factor authentication (2FA) when available for an extra layer of security.